I often discuss with clients what “continuous improvement” actually means in practice. As you’d expect, we discuss things like engagement of people, the tools and methods deployed, the impact on the business and its customers and of course the challenges it presents. So why am I saying it’s right in front of you?
Since you’re reading this on a computer, or a phone, or maybe some other device connected to the internet, you are using something which has been improving continuously for decades. My thoughts were prompted when I heard about Britain’s first Vintage Computer Festival, held at the National Museum of Computing at Bletchley Park (http://www.tnmoc.org/vcf-gb.aspx). The exhibition covered the evolution of the first computers, up to the first home computers, like the ZX81 and Commodore 64. Technology companies have improved computers in several steps, some small, some large and some huge, with the overall effect being a better product for us, the users, and plenty of things we never thought were possible.
The market is tough and that keeps the companies under constant pressure to innovate and improve… sound anything like your business? Continuous improvement, with a customer focus, is a good thing… remember how you’ve managed to see this blog!
Tim Edwards, Senior Consultant
About Bourton Group
Bourton Group are specialists in achieving sustainable performance improvement. We have a successful track record of improving complex processes in major public and private sector organisations stretching back over 40 years.
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